Refund & Cancellation Policy

1. Free Tier and Evaluation

NirvorLife offers a comprehensive free-tier access that allows users to experience core tracking, daily budgeting, and analytical features prior to committing to any paid premium subscription. We encourage all users to explore the free features to verify that our platform suits their personal or household budgeting workflow.

2. 7-Day Money-Back Guarantee for Paid Subscriptions

If you subscribe to a premium NirvorLife tier and find that the platform does not meet your expectations, we provide a 7-Day Money-Back Guarantee under the following conditions:

• The refund request is submitted within seven (7) calendar days from the timestamp of the initial subscription purchase.
• The request applies to your first billing cycle (monthly or annual subscription).
• Renewal billing charges are subject to cancellation terms but are generally non-refundable once the renewed billing period has commenced unless an unauthorized technical billing error occurred.

3. How to Request a Refund

To request a refund under the guarantee:

1. Send an email to our billing desk at billing@nirvorlife.com with the subject Refund Request - [Your Registered Email].
2. Include your transaction reference number, invoice date, and the payment method used (e.g., bKash, Nagad, Card, or Google Play Order Number).
3. Provide a brief sentence explaining why NirvorLife did not meet your expectations (this helps our engineering team improve).

Our team will verify the purchase and process the refund back to your original payment method within 5 to 10 business days.

4. Google Play In-App Subscriptions

If you activated your subscription through Google Play Store billing on your Android device:

• Google Play handles the billing processing directly. You can request a refund directly through the Google Play Store interface according to Google Play Refund Policies.
• Alternatively, contact us with your Google Play Order Number (e.g., GPA.XXXX-XXXX-XXXX-XXXXX) and we will assist in coordinating the resolution.

5. Subscription Cancellation at Any Time

You can cancel your subscription at any time without fees or penalties:

• Navigate to Settings > Billing & Subscriptions inside NirvorLife and click "Cancel Auto-Renewal".
• If subscribed via Google Play, open the Google Play app, go to Payments & Subscriptions > Subscriptions > NirvorLife, and tap "Cancel Subscription".
• Upon cancellation, you will retain full access to all premium features until the end of your current paid billing period. You will never be charged again unless you actively choose to reactivate.

6. Contact Billing Support